How to make a claim
If you need to make a claim please contact:
FOR SECTIONS 1 to 11 and 14 only
The Factor 50 Travel Insurance Claims Department on 020 8666 9248 - textphone 020 8666 9562 (between 10.00am and 4.00pm Monday to Friday) and ask for a claim form, or write to:
Factor 50 Travel Insurance Claims Department
Mondial Assistance (UK) Limited
Mondial House
102 George Street
Croydon
CR9 1AJ
FOR SECTIONS 12 and 13 only
Factor 50 Travel Insurance Claims on 0845 230 3526 (between 9am and 5pm Monday to Friday) or write to:
Factor 50 Claims
P J Hayman & Company Limited
Stansted House
Rowlands Castle
Hampshire
PO9 6DX
IMPORTANT
You should fill in the claim form and send it to us as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us.
To find more about making a claim and the Claims Procedure, please see page 19 of your policy document.